Privacy Policy
Privacy Policy
Mouse Soft Australia Pty Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth)
You can learn more about the Australian Privacy Principles at the Office of the Australian Information Commissioner’s website: www.oaic.gov.au
1. What Personal Information We Collect
We may collect information that identifies you, including:
Name, address, email, phone number, and professional details
Information provided through forms, emails, phone calls, and our websites (including www.mednext.ai and www.medicalwizard.com.au)
Technical information such as browser type, IP address, and analytics cookies (used to improve user experience)
We collect this information directly from you or from authorised third parties such as healthcare organisations, public directories, or trusted partners
2. Why We Collect It
We collect personal information primarily to:
Provide our software and support services
Communicate with clients and users
Improve our products and digital experience
Meet our legal, regulatory, and security obligations
You may opt out of marketing communications at any time by contacting us in writing.
3. Sensitive and Health Information
We may collect limited health-related or other sensitive information only when necessary for service delivery, and only with your consent or as required by law.
Where our clients use MedNext to process patient health information, they remain the custodians of that data. We act only as a technology service provider and do not access patient data except as authorised for support or maintenance purposes.
4. How We Store and Protect Your Data
Your information is stored securely in accordance with industry best practices. All data is hosted in Australian-based AWS data centers with strong encryption, access controls, and regular security reviews.
When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
5. Disclosure of Personal Information
We may disclose your personal information to:
Trusted service providers and business partners assisting us in operations
Regulatory or legal authorities when required by law
Other parties with your explicit consent
We do not sell or rent personal information to third parties.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors interact with our site, improve performance, and enhance user experience.
You can disable cookies in your browser settings if you prefer not to share this information.
7. Access and Correction
You may request access to, or correction of, your personal information at any time by contacting us in writing. We may verify your identity before releasing information.
There is no fee for making an access request, though administrative costs may apply for copies.
8. Maintaining Accuracy
We take reasonable steps to ensure your personal information is accurate and up to date. Please notify us if any details change.
9. Policy Updates
This policy may be updated periodically to reflect product, legal, or regulatory changes. The latest version will always be available on our website.
8. Enquiries or Complaints
For any questions about these Terms, please contact us at [Contact Email or Address.